Shipping & Delivery
We deliver across India and export to 15+ countries. Every shipment is quality-checked, securely packed, and tracked from our Gurgaon facility to your doorstep.
Domestic Shipping (India)
- Delhi NCR orders: 1-2 business days via surface transport
- Pan-India metros: 3-5 business days via trusted courier partners
- Tier-2 and Tier-3 cities: 5-7 business days
- Bulk orders (5,000+ units): Dedicated transport arranged with tracking
- Outlet-wise packing and size-sorted carton delivery available
International Export Shipping
- We export to 15+ countries across Middle East, Asia Pacific, Africa, and Europe
- Air freight: 5-7 business days for priority export orders
- Sea freight: 15-25 business days for large volume export orders
- Complete export documentation handled - IEC registered, DGFT compliant
- CIF and FOB shipping terms available based on order requirements
Packaging Standards
Every order is packed to protect garment quality during transit:
- Individual poly-packing for each garment
- Size and department-wise sorting
- Double-layer corrugated cartons for protection
- Custom branded packaging available on request
- Final inspection completed before packaging
Shipping Costs
Shipping costs are calculated based on order weight, volume, and destination. For domestic orders above INR 50,000, standard shipping within India is complimentary. International shipping costs are quoted separately based on the specific destination and shipping method chosen. Exact shipping costs are included in your formal quotation.
Order Tracking
All shipments are dispatched with tracking information. You will receive a tracking number via email and WhatsApp once your order is dispatched. For large or multi-location deliveries, we provide a dedicated dispatch schedule with real-time updates.
Delivery Issues
In the unlikely event of a delivery issue - damaged goods, missing items, or incorrect shipment - please report it within 48 hours of receipt with photographic evidence. Contact us at [email protected] or +(91) 9810777459 and we will resolve it promptly.
“We ordered 5,000 branded polo shirts for 8 locations across India. Vihaan handled the outlet-wise packing and dispatch perfectly - every location received the right sizes on time. Their logistics are as reliable as their manufacturing.”